Terms of Service

‍Last Updated: 4th November, 2024

Welcome to LENEDO TECH FZ-LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website https://www.lenedo.tech/ (“Website”), and all related services we provide (collectively, the “Services”). By accessing or using our Website and Services, you agree to be bound by these Terms. If you do not agree, do not use our Website or Services.

1. Introduction and Eligibility

1. Corporate Information
   • Company Name: LENEDO TECH FZ-LLC
   • License Number: 105312
   • Registered Office: HD88C, In5 Tech, Dubai Internet City, Dubai, UAE
   • Contact: +971 (52) 360-80-58 / support@lenedo.tech
2. Eligibility
   You must be at least 18 years of age (or the age of majority in your jurisdiction) to access or use our Services. By accessing or using our Services, you represent and warrant that you meet these eligibility requirements.

2. Scope of Services

1. Development Services
   We are a no-code/low-code web and mobile applications development agency. We provide development, consultation, and related services (“Development Services”).
2. Project Tracking
   • Our development work hours are tracked using either ClickUp software or Upwork software, depending on the terms agreed upon with the client (“you” or “Client”).
   • Any disputes over tracked hours should be addressed promptly through the contact information provided in Section 12.
3. Advance Payments
   • Clients are required to pay in advance for 20 or 40 hours of development, as specified in the contract terms. Additional payments will be invoiced if the project requires more hours.
   • Unused hours may be handled in accordance with the specific contract terms. Please review your agreement carefully for details.

3. Account Registration and Responsibilities

1. Account Creation
   Depending on the scope of engagement, you may be required to create an account or otherwise register with us. You must provide accurate, current, and complete information during the registration process.
2. Account Security
   You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.
3. Accurate Information
   You agree to provide accurate and complete information to us and promptly update any information that becomes outdated or incorrect.

4. Payment Terms

1. Billing and Invoicing
   • The Client agrees to pay for the Development Services based on the hours logged through ClickUp or Upwork, in accordance with the contract.
   • An invoice will be issued for the agreed-upon advance hours (commonly 20 or 40 hours). The Client must settle the invoice before the commencement of work.
2. Additional Hours
   • If the project requires more hours than initially agreed, the Client will receive an additional invoice. Work on the project may be paused until the additional invoice is paid.
3. Refunds and Cancellations
   • Refunds for unused hours or cancellations may be subject to the specific terms of your contract. Please review your contract for details on refunds, as these Terms do not guarantee refunds.
4. Late Payments
   • Late payments may be subject to interest or additional fees as set forth in the contract or permitted by law.

5. Intellectual Property Rights

1. Company Materials
   All content, materials, and tools used by us (including but not limited to text, graphics, logos, and software) are either owned by or licensed to us. You agree not to reproduce, distribute, modify, or create derivative works of any portion of our materials without our express written permission.
2. Client Materials
   You retain ownership of any materials or content that you provide to us for the purpose of using our Services (“Client Materials”). You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your Client Materials solely for the purpose of providing the Services.
3. Deliverables
   • Upon final payment, and subject to the specific terms of your contract, you may receive ownership or usage rights for the deliverables developed under these Terms.
   • Intellectual property rights transfer (if any) will be detailed in your specific contract with us.

6. Confidentiality

Both parties agree to use each other’s confidential information solely for the purpose of fulfilling obligations under these Terms and any related contract. Neither party will disclose or permit disclosure of any confidential information to third parties without prior written consent, except as required by law.

7. User Conduct

1. Prohibited Activities
   You agree not to:
   • Use our Services for any unlawful purpose.
   • Violate any applicable laws or regulations in your use of the Services.
   • Interfere with or disrupt the security or performance of our Website or Services.
   • Use data mining, robots, or similar data gathering tools to extract information from our Website without prior written permission.
2. Compliance with Laws
   You are responsible for ensuring that your use of our Services complies with all applicable laws and regulations in your jurisdiction.

8. Disclaimers

1. No Warranty
   • Our Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Services’ reliability, accuracy, or suitability for your needs.
   • We disclaim all warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
2. Third-Party Services
   • Our Services may incorporate or rely on third-party tools like ClickUp or Upwork. We do not warrant the performance or reliability of these third-party services and are not liable for their actions, omissions, or policies.

9. Limitation of Liability

1. Exclusion of Certain Damages
   To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including lost profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.
2. Aggregate Liability
   Our total liability for any and all claims related to the use of (or inability to use) the Services shall not exceed the amount paid by you to us in the six (6) months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to:

1. Your use or misuse of the Services;
2. Your breach of these Terms or any contract with us;
3. Your violation of any rights of a third party or any applicable law or regulation.

11. Termination

1. Termination by You
   You may terminate these Terms or any contract with us at any time by giving written notice. However, you will remain liable for any outstanding fees or charges incurred before termination.
2. Termination by Us
   We may terminate or suspend access to our Services immediately, without prior notice or liability, if you breach these Terms or if required by law.
3. Effect of Termination
   Upon termination of these Terms, any rights granted to you herein shall cease. The obligations and liabilities incurred prior to termination shall survive.

12. Dispute Resolution and Governing Law

1. Governing Law
   These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the [United Arab Emirates] or as specified in your contract.
2. Dispute Resolution
   • Any disputes relating to these Terms or the Services shall first be attempted to be resolved informally by contacting us at support@lenedo.tech.
   • If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE, unless otherwise mandated by the contract or applicable law.

13. Changes to the Terms

We may modify these Terms from time to time. Any changes will become effective when we post the revised Terms on our Website. We may also notify you through email or other communications. By continuing to use the Services after the effective date of the changes, you agree to be bound by the revised Terms.

14. Miscellaneous

1. Entire Agreement
   These Terms, along with any additional contract terms, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements or understandings.
2. Severability
   If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. Waiver
   Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
4. Force Majeure
   We are not liable for any delays or failures in performance resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, strikes, or government actions.
5. Assignment
   You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may freely assign these Terms.
6. Contact Us
   If you have any questions about these Terms, please contact us at:
   • Email: support@lenedo.tech
   • Phone: +971 (52) 360-80-58
   • Address: HD88C, In5 Tech, Dubai Internet City, Dubai, UAE

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